Service Management 360

Asset management: Maximo versus SmartCloud Control Desk

I recently took on the responsibility of assisting our sales team with IBM SmartCloud Control Desk. Since I am not from an asset management background, this has had its own challenges. Getting to grips


I am ready for the cloud, but is my workload ready?

Cloud has become a very hot topic over time, and its popularity has led many to explore how it can be leveraged in their domain. Now that the hype is settling down, it is


What is IBM Maximo Anywhere, and why should you care?

In the current landscape of smarter assets and the Internet of Things, it has become indispensable for companies to take advantage of the mobility of the workforce for implementing asset management solutions. This need


From chaos to nirvana: Overcoming the Heisenberg principle in infrastructure management

The Heisenberg principle, or uncertainty principle, was presented in 1927 by the German physicist Werner Heisenberg. Dr. Heisenberg theorized that the position and the velocity of an object cannot both be measured exactly, at


Asset management: The journey is just getting started

I recall my high school days (a long, long time ago!). I don’t exactly know why, but being a visionary was not something that any of us really understood. In fact, the complete opposite


How to predict and counterattack a denial of service

The fear of a denial-of-service attack on business-vital servers is one of the most disturbing thoughts for a network administrator. It keeps me awake at night. I continuously search for solutions that will allow me


Anomalies, alarms and actionability

In traditional IT performance management (PM), the use of thresholding is the most common way to ensure that the environments that are being monitored behave as desired. More recently, tools such as IBM SmartCloud


Ovum ranks IBM number one in APM: Now it’s your turn to decide

On February 18, 2014, the independent analyst firm Ovum published its highly coveted report on Application Performance Management (APM), in which IBM is recognized as the number one market leader. This publication is entitled


No more oil changes with the Maximo connected car?

If you own a car, you’re likely familiar with the ongoing maintenance required to keep it operating and on the road. They say that “an ounce of prevention is worth a pound of cure,” but


Parts is Parts… Or Maybe Not

“The information is presented in coherent and interesting manner. I think it looks great!” Roger Finigan – Manager, Operations Applications – Keyera “The product has very advanced technology, packaged in a simple software-as-a-service delivery system.” Jason Sadovia


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