Service Management 360
energy-saving light bulb

Four industries the Internet of things will change forever

You won’t recognize the world once the Internet of Things revolutionizes these four industries: commerce, energy, transportation and agriculture. Robots and drones are at the forefront of this trend, but they make up only


Reducing time to repair issues in 3G-4G/LTE networks

A multi-generational mobile network operator faces new operational challenges. For example, an unusual surge in call handovers to 3G cells near a large football stadium could be a warning sign of a 4G capacity


Identifying network issues affecting your critical business applications

A customer of yours has just posted a message to a social media forum. He can’t complete a mobile deposit transaction. He asks ‘Are the servers down?’ ‘Has anybody else experienced the same problem?


Why IBM Tivoli customers should be upgrading their IBM Performance Management solutions

Application Owners and IT Operators have been choosing IBM solutions to monitor their applications and infrastructures for years. It therefore comes as no surprise that IBM Performance Management solutions, encompassing IBM Tivoli Monitoring (ITM),


IBM Maximo Annual Conference 2014 – Sydney

Today we see the most progressive organizations transitioning to smarter and flexible infrastructures, transforming the way they manage their assets and facilities through the use of innovative technologies. IMAC 2014 is coming to Sydney for


Mobile carrier utilizes IBM Netcool solution for LTE

When a US mobile CSP wanted a new Operations Support System as part of its investment in LTE, it first spoke to the key company personnel who are on the front lines in delivering


IT service management: Your client doesn’t care if the server is up

Picture an IT manager who is proudly presenting a set of charts to his clients indicating that all is well with the world, only to be blasted by an irate business line manager armed


Do you need an agent?

I have been consulting with clients for many years, and there’s one topic that comes up on a regular basis: should IT service management be agent-based or agentless? This can quickly become a heated debate,


How to avoid false events and tickets

In my previous blog post, “Five reasons to avoid false events for your business,” I shared the negative effects of false events and reasons to avoid them in your business. In this blog post,


Fun testing the beta release of IBM APM SaaS

In this blog post I want to talk about what I learned while I was testing the IBM Application Performance Management (APM) software as a service (SaaS) solution. In addition to the usual fun