Service Management 360

Breaking down the silos by simplifying application monitoring

One of the biggest drawbacks in IT operations is that we work in silos, with loads of attempts made to connect functional departments before but it seems like very little progress has been made. With applications being the lifeblood of businesses, it is imperative that there is a common bridge between departments to deliver fast, effective and agile solutions. But the fact is that we work in a distributed tiered environment and with these walls around functions and tiers it is difficult to get this seamless approach of delivering fast, effective solutions and when you add operations to the mix you have multiple stakeholders with conflicting agendas, delegating application performance to the firefighting exercise that ensures business is severely impacted.

It is important that app developers, app owners and/or operations create a cross cultural alignment and come together to collaborate and develop an agile product. There certainly is a need for an application monitoring solution which helps in promoting a common language across the board which helps app developers, app owners and/or operations to go right to the source of the problem without requiring data from the stakeholders to find it, by doing this we have less pressure within the organization, there’s less finger pointing, which enables in a rapid application lifecycles.

App developers should be able to monitor and get a deeper visibility into code level details to get an idea of the transactions, furthermore the application monitoring solution should also be capable of being used in the pre-production environment to convenience upstream folks and to show them where does the development stand in its lifecycle. The app owners and/or operations can then come together and get the visibility into the application behavior.

Sophisticated application monitoring can lead to Development & Operations coming together which leads to a very seamless approach of creating agile solutions.

The need for this sophisticated application monitoring solution can sure break down the silos, and IBM SmartCloud Monitoring – Application Insight is certainly a good fit which helps you breakdown the walls around functions and brings in that effective gateway of collaborative agile development of the product.

From an App Developer perspective this monitoring solution allows development to understand application response time, server status, volume that your application is facing etc…application developers can add this monitoring capability while they develop the applications itself. Its light, nimble, quick to install and deploy features make it user friendly and simple. The need for agility, provisioning on demand and the detailed interaction capabilities makes this solution an app developer’s delight.

Intuitive User-Based dashboards allows App owners and/or operations to see the behavior of applications, with constant checks on application development app owners or operations can now work closer with the dev teams to come up with rapid development of products.

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Some of its key Benefits and differentiators are:-

1) Direct, Web-based Sale

-Easy acquisition (via Web download) and deployment model for Development teams, Application Managers, Line of Business, and departmental buyers who need immediate access to APM capabilities without long approval or ramp-up cycles.

2) Bottom-up monitoring focused on consumers, not infrastructure

∘Web response time monitoring provides application owners with an intuitive way to understand application health in context to user experience.

∘Real-time monitoring for business critical services.

∘Alert triggers on threshold violations, user experience issues, and operating system problems.

3) Ease of deployment, elastic scaling, self-maintaining

∘Automated discovery of newly deployed instances dispenses with the need to manually configure agents and monitoring environments.

∘Monitoring agents can be embedded in virtual machine images or patterns, so newly deployed application instances are automatically tied to the appropriate business service dashboard.

4) Multi-tenant

∘Multi-tenancy simplifies chargeback process since corporate IT organizations can become service providers themselves.

∘Provides “APM as a Service” option for third-party vendors seeking to deliver lightweight APM capabilities.

∘Each “customer” receives a separate dashboard with visibility only to its own applications.

5)APM capabilities extended to new use cases such as SLA monitoring: Application support teams can become their own monitoring administrators, using application and operating system health views to confirm Service Level Agreements (SLAs) with their hosting providers.

The combination of a lightweight solution, ease of installation, ease of use, and minimal ongoing maintenance sets the stage for a new approach to application performance management. In addition, the fact that it is both elastic and expandable makes IBM SmartCloud Monitoring – Application Insight an excellent option for fast growing companies of any size.

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