Service Management 360

Solving urban transit challenges with enterprise asset management

Traveling, as we all know, is getting more and more complex and sometimes nerve-breaking. For us travelers, we have to be always on-time at our work or meetings, we have to calculate unforeseen incidents,


Building the Foundation for the Internet of Things

“If we don’t respect the difference between the Internet and the Internet of Things, failure is inevitable.” John Thompson, vice president of strategy for IBM Internet of Things, made that crystal-clear statement in a keynote


Why should you care for capital planning within TRIRIGA?

One of the benefits of integrated workplace management systems (IWMS) like TRIRIGA is that users know that the information they use is open to all users at all levels. As such, while the use


Smarter Infrastructure solutions help realize value in 30 days

For many enterprises, facilities represent the second largest expense item. As a result, enterprise Facilities Management (FM) and Integrated Workplace Management Systems (IWMS) are getting increased attention from chief financial and chief executive officers.


Using predictive maintenance for asset management efficiency

In my last blog I wrote about condition-based maintenance and how collecting data from assets can help improve the effectiveness of our asset management strategies. I’m sure everyone is aware of big data and analytics


Top five new features in IBM Maximo Anywhere 7.5.1

IBM Maximo Anywhere 7.5.1 was just released, and it contains important new capabilities that I will discuss in this blog post. These features show progress on the journey to providing a complete solution for


Speaker nominations for IBM Interconnect 2015 open now!

IBM Pulse is now IBM InterConnect IBM Pulse is now IBM InterConnect – The Premier Cloud Innovation Conference. We’re combining three of our most popular IBM conferences—Pulse, Impact and Innovate—into one of the most comprehensive


Two simple rules to keep your inventory optimized

Maximo Inventory Insights uses predictive inventory optimization to help organizations better manage inventory. As with any software solution, organizations should use Maximo Inventory Insights as part of a well-planned and structured approach to solve


Four industries the Internet of things will change forever

You won’t recognize the world once the Internet of Things revolutionizes these four industries: commerce, energy, transportation and agriculture. Robots and drones are at the forefront of this trend, but they make up only


How an EAM solution supports nuclear plant O&M

This post discusses some of the main features a nuclear enterprise asset management (EAM) solution provides to support best practices under the business side of asset life cycle management. The best practices I’m referring to