Service Management 360

Mainframe in a notebook: IBM System z Personal Development Tool

The advancements in technology today never cease to amaze me. I remember coming out of university and starting my first job as a trainee mainframe systems programmer. That was a very technical role and


How to predict and counterattack a denial of service

The fear of a denial-of-service attack on business-vital servers is one of the most disturbing thoughts for a network administrator. It keeps me awake at night. I continuously search for solutions that will allow me


Software use analysis: Who is eating your license money?

As the song by Simply Red goes, “money’s too tight to mention.” We have all seen, and maybe been involved in, the current business environment where a major focus with companies is on reducing costs.


Five reasons to avoid false events for your business

Imagine an enterprise with hundreds of servers where the business applications run. To ensure business continuity, this company definitely needs proactive monitoring from the network layer to the transaction layer. Monitoring can help keep


Still discussing server availability?

Have you ever been requested to provide a report to somebody showing the availability of one or more servers? If the answer is yes, you’ve probably also started the discussion about how to define


Webcast on automation, security configuration & compliance management for servers

Organizations of all sizes are expected to operate within a continuous climate of decreasing budgets and increasing workloads. In other words, do more with less. Critical business operations like those in data centers aren’t


IBM’s BigFix and ForeScout’s CounterACT: A security solution

There are numerous technologies, products and solutions being marketed toward the federal government for continuous monitoring, many as part of the Continuous Diagnostics and Mitigation (CDM) program managed by DHS (for background – http://www.dhs.gov/cdm).


Making a DASH for it: IBM Dashboard Application Services Hub

IBM DASH or Dashboard Application Services Hub provides near-real-time visibility and insight into a global IT environment. It is a single console for administering IBM products and related applications. DASH acts as an interface to


Engagement versus marriage to your IT service

So you don’t want to host your systems management environment any longer? Perhaps you want to reduce the management complexity and focus on running the business applications rather than keeping the systems management environment


Live from IBM Pulse Day 2: Claranet runs Omnibus POC to improve operational efficiency and correlations

Day 2 of Pulse continues to provide insightful information about their successes using IT Operations Analytics  solutions. Claranet expanded on yesterday’s topic of improving customer centricity through SmartCloud Log Analysis  and Predictive Insights, with additional information about their Omnibus


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