Service Management 360

Divide and conquer your IT environment with partitioning strategies

A typical IT environment produces a considerable volume of measurement and monitoring data, in a variety of forms—for example, events, logs and performance metrics. Applying analytics to this data to glean insight is a


Hackers’ guide to IBM Workload Scheduler: Network encryption

In my previous post, I mentioned that with IBM Tivoli Workload Scheduler (TWS), you can potentially run any command as any user on any agent. And more and more of these agents are moving


Do you really need to run your job every day at 8 o’clock?

What do people imagine when they think of workload automation? They see it as something that allows them to run the same set of instructions every day. It includes the possibility of specifying when,


Transform Network Operations with Netcool Operations Insight

As with many modern IT systems, IT operations have to deal with large mountains of data. This is especially true of network operations, where vast stores of event and alarm data can build up,


4G World: How market-leading CSPs are managing the LTE user experience

Business services are a key growth area for CSPs. Monitoring subscriber experience provides early warning of issues that could impact service level agreements. With insight of customer experience degradations, network operations can manage the


Super Mobility Week CSP Operations Teams: Are you enabled to manage 4G-LTE network customer experience?

Are you pro-actively managing the network to provide the user experience expected by your most valued customers? Do Network Operations automatically know which network issues have the highest business impact and should be prioritized


Reducing time to repair issues in 3G-4G/LTE networks

A multi-generational mobile network operator faces new operational challenges. For example, an unusual surge in call handovers to 3G cells near a large football stadium could be a warning sign of a 4G capacity


Identifying network issues affecting your critical business applications

A customer of yours has just posted a message to a social media forum. He can’t complete a mobile deposit transaction. He asks ‘Are the servers down?’ ‘Has anybody else experienced the same problem?


Mobile carrier utilizes IBM Netcool solution for LTE

When a US mobile CSP wanted a new Operations Support System as part of its investment in LTE, it first spoke to the key company personnel who are on the front lines in delivering


How to avoid false events and tickets

In my previous blog post, “Five reasons to avoid false events for your business,” I shared the negative effects of false events and reasons to avoid them in your business. In this blog post,