Service Management 360

Transform Network Operations with Netcool Operations Insight

As with many modern IT systems, IT operations have to deal with large mountains of data. This is especially true of network operations, where vast stores of event and alarm data can build up,


4G World: How market-leading CSPs are managing the LTE user experience

Business services are a key growth area for CSPs. Monitoring subscriber experience provides early warning of issues that could impact service level agreements. With insight of customer experience degradations, network operations can manage the


Super Mobility Week CSP Operations Teams: Are you enabled to manage 4G-LTE network customer experience?

Are you pro-actively managing the network to provide the user experience expected by your most valued customers? Do Network Operations automatically know which network issues have the highest business impact and should be prioritized


Reducing time to repair issues in 3G-4G/LTE networks

A multi-generational mobile network operator faces new operational challenges. For example, an unusual surge in call handovers to 3G cells near a large football stadium could be a warning sign of a 4G capacity


Identifying network issues affecting your critical business applications

A customer of yours has just posted a message to a social media forum. He can’t complete a mobile deposit transaction. He asks ‘Are the servers down?’ ‘Has anybody else experienced the same problem?


Mobile carrier utilizes IBM Netcool solution for LTE

When a US mobile CSP wanted a new Operations Support System as part of its investment in LTE, it first spoke to the key company personnel who are on the front lines in delivering


How to avoid false events and tickets

In my previous blog post, “Five reasons to avoid false events for your business,” I shared the negative effects of false events and reasons to avoid them in your business. In this blog post,


Netcool is HOT at TM Forum Live!

TM Forum is the place to learn the latest in Network Management. Especially this year for those who are looking for smarter ways to optimize operations; to reduce the volume of events hitting the


Why network service assurance is still relevant

Network equipment is a commodity, and network management is a necessary evil. At least this is how the normal thinking goes. In the telecommunication world, service assurance is the practice of ensuring that networks continue


Mainframe in a notebook: IBM System z Personal Development Tool

The advancements in technology today never cease to amaze me. I remember coming out of university and starting my first job as a trainee mainframe systems programmer. That was a very technical role and